This project was my first version of the Welcomm Communications Technical Operations Dashboard which had these amazing features:
• 3 easily readable KPI sections for each TO area
• Open cases + closed cases yesterday
• Section specific cards for unique KPIs
• Case rating score per team
• Year and Quarter filters to make this navigate better
• Team-member analysis (see below)
• 3 easily readable KPI sections for each TO area
• Open cases + closed cases yesterday
• Section specific cards for unique KPIs
• Case rating score per team
• Year and Quarter filters to make this navigate better
• Team-member analysis (see below)
This drill-through page allowed the manager of the Technical Operations team to see the individual progress of each one of their team-members. This tool was designed for the purpose of using in quarterly 1-to1s to see progress in their KPIs.
• Case rating rank, comparing against others in the team
• Case completion chart per year to see peaks and troughs
• Personalised versions of KPI versions on home screen
• App-like design with the person's face and score around them
• Case rating rank, comparing against others in the team
• Case completion chart per year to see peaks and troughs
• Personalised versions of KPI versions on home screen
• App-like design with the person's face and score around them
